Choose how tickets open
Post a ticket panel, collect answers in a Discord modal, or let members complete a longer request through DMs.
Discord ticketing and staff workflows
A proper support desk for Discord communities.
Resolve handles ticket panels, department routing, private staff-server alerts, applications, bug reports, transcripts, a Knowledge Base, and Minecraft support. Your members use Discord; your team has the dashboard when it needs it.
How it works
Set up support the way your server already works.
Use a quick Discord modal, a DM interview, your public server, or a separate staff server. You are not locked into one ticket flow.
Route the request and alert staff
Resolve sends each request to the right department. New tickets can also appear in your private staff Discord.
Work it through to a record
Claim the ticket, leave internal notes, escalate it when needed, then close it with a transcript your team can find later.
What Resolve includes
More than a ticket panel.
Most ticket bots stop when the channel opens. Resolve covers the staff work around it too: routing, private review, ticket history, public help articles, and support across more than one server.
Ticket panels and departments
Give members clear reasons to open a ticket, then send each request to the team that owns it.
Private staff server
Keep your public community server public. Connect Resolve to a separate staff Discord and send new-ticket notices, staff feeds, transcripts, and review work there. Your support team can see what is happening without moving every staff conversation into the main server.
Staff applications
Build application forms, collect submissions privately, and send the review process to the people who need to see it.
Knowledge Base
Publish help articles outside Discord for setup questions, rules, common fixes, and anything your team answers repeatedly.
Bug reports
Give players a proper bug-report flow, send reports to staff review, and keep the history searchable.
Minecraft support bridge
Players can ask for help in-game. Resolve passes useful player and location details to staff in Discord.
Multiple Discord servers
Use one Resolve account to manage more than one community, with separate departments, panels, staff access, and ticket history for each.
Plans
Straightforward plans.
Every server starts with 30 days of Premium. Keep it if the higher limits and staff-relay tools are useful to your team.
Free
Core ticketing, applications, and a Knowledge Base for one community.
$0/mo
6Departments
1Panels
1Relays
- 1 ticket panel
- 10 application questions
- 10 KB articles
- Resolve-hosted KB URL
- Verified Resolve bot identity
- Basic analytics
Premium
More panels, departments, and room for an active support team.
$3.99/mo
No charge today. Cancel before day 30.
25Departments
2Panels
5Relays
- 2 ticket panels
- 20 application questions
- 100 KB articles
- Personal KB subdomain add-on: $5/mo
- Verified Resolve bot identity
- Advanced analytics
Pro
Higher limits, staff relays, and custom support links for larger communities.
$9.99/mo
75Departments
5Panels
20Relays
- 5 ticket panels
- 50 application questions
- 500 KB articles
- Personal KB subdomain included
- Custom webhook sender name and avatar
- Advanced analytics
Lifetime Pro
Pro-level Resolve features with a one-time purchase.
$59.99 one time
75Departments
5Panels
20Relays
- 5 ticket panels
- 50 application questions
- 500 KB articles
- Personal KB subdomain included
- Custom webhook sender name and avatar
- Advanced analytics
Premium trials are once per Discord server. A payment method is collected securely for the subscription that begins after day 30; cancel before then and the server returns to Free.
Ready