MC-0104Minecraft
Claim blocks missing after restart
SkyMiner · survival · x 184, y 72, z -941
/ticket claim blocks missingCreated Discord channelStaff reply syncs back to game
Resolve Support System
One queue for Discord support, Minecraft tickets, and staff applications.
Resolve keeps the work in one place: ticket panels, application reviews, staff routing, transcripts, knowledge base articles, and Minecraft requests that sync into Discord.
Live queueSupport intake
Example Resolve ticket flow
APP-0207Application
Staff application ready for review
DM interview complete · 15 answers · reviewer controls locked to role
ApproveDenyOpen ticket
TCK-0312Discord
Billing support request
Premium department · waiting on staff · transcript saved on close
ClaimEscalateClose
Intake
Discord ticket panels, forms, departments, and Minecraft commands all feed the same support workflow.
Control
Staff roles, reviewer permissions, department access, and application decisions stay locked to the right people.
Records
Transcripts, feedback, knowledge base articles, and history stay searchable after the ticket closes.
Minecraft bridge
In-game tickets that open real Discord support channels.
Players can open a ticket from Minecraft. Resolve sends staff the username, world, location, and message, then keeps replies moving between Discord and the player.
/ticketPlayer creates a request in-game.
ContextUsername, world, and coordinates are attached.
DiscordStaff handle it from the normal ticket queue.
Reply syncMessages can move between game and Discord.
What Resolve handles
Built around the work your staff actually has to do.
Ticket panels
Multiple panels, departments, forms, routing, ownership, escalation, and close flow.
Applications
DM-based questions, role-limited reviewers, approval actions, denial reasons, and applicant tickets.
Knowledge Base
Public guides and reusable answers linked directly from the Resolve site.
Customer Portal
Requesters can sign in and review their own ticket history without seeing staff-only details.
Premium workflows
Auto-triage rules, tags, saved replies, and SLA targets help teams keep the queue under control.
Safety + branding
Honeypot cleanup, anti-ping protection, staff feed notices, and Pro webhook branding.
Ready