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Official guides for setting up Resolve, managing support, using the Knowledge Base, and handling billing.
Browse help topics
Start with a category or browse the newest articles below.
Using the Minecraft Bridge
Instructions on how to use the Minecraft Support Bridge
Add Resolve to your Discord server
Install Resolve and connect your Discord server to the dashboard.
Set up your first support department
Create a queue, intake form, routing, and panel for a support team.
Resolve plans and Knowledge Base limits
Compare Free, Premium, Pro, and Lifetime Knowledge Base capacity.
Choose public, internal, or combined KB mode
Control whether members, staff, or both audiences can use the Knowledge Base.
Common Resolve setup problems
Quick checks for missing servers, failed ticket creation, access problems, and purchases.
Create and publish Knowledge Base articles
Write public answers or internal staff guidance in Resolve.
Purchase or manage a Resolve plan
Upgrade on the web, use the Discord purchase option, or manage an existing subscription.
Welcome to Resolve Support
What Resolve does and where to begin.
Staff access and permission levels
Choose the right Resolve access level for each support team member.
How the ticket workflow works
Follow a ticket from member intake through closure and transcript.