Using the Minecraft Bridge

Minecraft Bridge Setup

The Resolve Minecraft Bridge lets players create and manage support tickets directly from your Minecraft server.

Resolve currently supports:

• Paper 1.21.x
• Folia 1.21.x
• Fabric 1.21.x

1. Download the bridge

Join the Resolve Support Discord and open the #downloads section.

Download the correct file for your server software:

• Paper servers: Resolve Minecraft Bridge for Paper
• Folia servers: Resolve Minecraft Bridge for Folia
• Fabric servers: Resolve Minecraft Bridge for Fabric

2. Install the file

For Paper or Folia, upload the .jar file to:

/plugins

For Fabric, upload the mod .jar file to: 

/mods

Restart the Minecraft server once so the bridge can generate its configuration file.

3. Create a bridge key

1. Sign in to the Resolve web panel.
2. Open your server profile.
3. Select Minecraft Bridge.
4. Enter a recognizable Minecraft server name.
5. Choose the department that Minecraft tickets should be sent to.
6. Click Generate API Key.

The API key is displayed only once. Copy it before refreshing or leaving the page.

If the key is lost, forgotten, or exposed, disable the existing bridge and generate a new key.

Use one bridge key per Minecraft server.

4. Configure the bridge

For Paper and Folia, edit:

/plugins/ResolveMinecraftBridge/config.yml

For Fabric, edit:

config/ResolveMinecraftBridge/config.yml

Example Configuration:

apiBase: "https://help.aethro.net"

apiKey: "YOUR_GENERATED_API_KEY"

serverName: "Your Minecraft Server"

syncDiscordReplies: true

pollSeconds: 5

Replace YOUR_GENERATED_API_KEY with the bridge key generated in the Resolve web panel. Set serverName to the name you want displayed for tickets originating from that Minecraft server.

5. Apply the configuration

Save the configuration file, then restart the Minecraft server so the bridge loads the new settings.

Once connected, players can use the Minecraft bridge to create support tickets without leaving the game.

Important security notes

Never share your bridge API key publicly or include it in screenshots, support posts, or public repositories.

If a key may have been exposed:

1. Open the Minecraft Bridge section in the Resolve panel.
2. Disable the affected bridge.
3. Generate a replacement key.
4. Update the server’s config.yml.
5. Restart the Minecraft server.