Purchase Paid but Delivery Is Pending
Check purchase history, payment state, selected recipient/character, in-game mail or relog, and safe escalation.
Check purchase history, payment state, selected recipient/character, in-game mail or relog, and safe escalation. Never ask a player to pay again while the first order is unresolved.
Try this
- Open Purchase History and confirm the payment succeeded.
- Check the selected game, recipient, and character.
- Check in-game mail and relog once when the product requires it.
- If delivery remains pending, report the order reference; do not pay a second time.