RResolveKnowledge BasePlay Aethro
Technical SupportAvailableNetwork-wide

Purchase Paid but Delivery Is Pending

Check purchase history, payment state, selected recipient/character, in-game mail or relog, and safe escalation.

Check purchase history, payment state, selected recipient/character, in-game mail or relog, and safe escalation. Never ask a player to pay again while the first order is unresolved.

Try this

  1. Open Purchase History and confirm the payment succeeded.
  2. Check the selected game, recipient, and character.
  3. Check in-game mail and relog once when the product requires it.
  4. If delivery remains pending, report the order reference; do not pay a second time.

Open Purchase Paid but Delivery Is Pending on Play Aethro.