Technical Support
Login problems, connection issues, troubleshooting, and bug reporting.
Guides in this category
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Support Start Here
Symptom chooser for account/sign-in, launcher, install/update, game connection, Reforged login, character/profile sync, store/voting, or bug report.
Aethro Account Sign-In Problems
Browser did not open, OAuth was canceled, callback did not return, expired session, wrong/duplicate account, and safe retry/logout steps.
Launcher Will Not Install or Open
Platform-specific supported-version checks, trusted download source, permissions, operating-system warnings, reinstall guidance, and log collection.
Launcher Cannot Find the Game
Selecting or moving a game folder, why Reforged should use a separate 3.3.5a folder, path/permission checks, and how to reselect without deleting the client.
Launcher Update, Verify, and Repair
What update/verify/repair do, how long they may take, safe interruption behavior, expected file changes, insufficient-space and locked-file errors, and log collection.
Reforged Launch Authorization Failed
Confirm Aethro sign-in, a Reforged game login exists, the launcher/client is current, retry after a short wait, and escalate recurring authorization/service errors.
Reforged Username or Password Does Not Work
Locate the generated game username, reset the separate 8–16 character Reforged password, confirm ASCII/letter/number rules, retry, and distinguish website login from realm login.
Cannot Connect or Realm Appears Offline
Check official status/announcements, network connectivity, launcher update state, client folder, and whether the issue affects one game or everyone.
Characters or Armory Data Are Missing or Out of Date
Confirm the right Aethro Account, game-account link, character ownership, visibility settings, expected sync delay, and escalation details.
Vote Coins or Rewards Did Not Arrive
Confirm site completion and cooldown, claim action, correct game/character, wallet/reward status, mail or relog requirements, and evidence to include in support.
Dominion Says Beta Access Is Not Enabled
This guide explains gated access, account matching, announcement checks, and that reinstalling does not grant eligibility.
How to Report a Bug
Reproduction steps, expected versus actual behavior, game and character, date/time with timezone, launcher/game version, screenshots, exact error, and relevant logs.
Purchase Paid but Delivery Is Pending
Check purchase history, payment state, selected recipient/character, in-game mail or relog, and safe escalation.
How to Collect Launcher Logs Safely
Current log locations by platform, which files to attach, how to redact secrets/private paths where needed, and retention expectations.